Refund policy

At AUREALLOQUAT, we take pride in the craftsmanship and quality of every piece we offer. If your purchase is not quite right, we are here to make the return process as clear and straightforward as possible.

Note on Artisan Craftsmanship

Many Aurealloquat pieces include handmade or hand-finished elements. Where applicable, subtle variations in texture, shape, finish, color, pattern placement, or other small details may naturally occur as part of the making process. These natural variations are not, by themselves, considered defects. This does not affect our responsibilities for items that arrive damaged, defective, or different from their description.

30-Day Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unworn, unused, undamaged, with any original tags attached, and returned with its original packaging and included accessories.

Return Shipping & Costs

For returns or exchanges due to personal preference or other non-quality-related reasons, customers are responsible for return shipping costs, as well as any applicable customs duties or international transit fees.

Original shipping charges paid at checkout, if any, are non-refundable.

We strongly recommend using a trackable shipping service for all returns.

How to Initiate a Return

Before sending your return, please contact us at support@aurealloquat.com to request return authorization and return instructions.

Returns sent without prior authorization may not be accepted or processed.

Once the return has been shipped, please send us the carrier name and valid return tracking number so that we can monitor the shipment.

Refund Processing

Once the returned package has been delivered to us and the item has been inspected and approved, we will initiate your refund to the original payment method within 1–3 business days.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Damages, Incorrect Items & Quality Issues

We inspect every piece before shipment.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at support@aurealloquat.com and include clear photographs of the item and packaging.

Once the issue has been verified, we will offer an appropriate resolution, which may include a replacement or full refund at no additional cost to you.